Support
Every email is read by the founder, a trader who uses TradeGuard every day. Pick what it’s about and the email starts itself.
Something isn’t working
A lock that didn’t fire, numbers that look wrong, the pill stuck on Connecting. A screenshot helps a lot.
Report a bugBilling or a refund
Questions about a charge, or the 30-day guarantee: if TradeGuard hasn’t stopped a single rule break in your first 30 paid days, your first month is refunded.
Email about billingA question or an idea
How a rule works, a platform you’d like supported, or anything that would make TradeGuard better for you.
Ask a question
Quick fixes
- The extension says it’s paused
- Open the TradeGuard website once while you’re signed in. The extension checks your plan there, then picks up again.
- The pill stays on Connecting
- Reload your trading platform’s tab. With a broker connected on TradingView, or on Tradovate and similar sites, click Connect on the pill and point to your balance and P&L once.
- Change plan, update your card or cancel
- Go to Settings, then Manage billing. You can do all of it there yourself, no email needed.